Last updated: 26 September 2026
1. Who handles your information
Komodo Wild is a travel brand operated by PT Trans Gili Network. Information submitted through Komodo Wild may be handled by PT Trans Gili Network and service providers where this is necessary to process and operate your booking.
2. Information we collect
Depending on how you use the website and booking service, we may collect your name, email address, telephone or WhatsApp number, booking reference, trip and accommodation selection, passenger names, nationality, date of birth, gender, passport or identification information, journey-start or pickup details, payment status and communications with our team.
3. Why we use it
We use this information to respond to enquiries, check availability, create and administer bookings, verify payments, prepare passenger records, arrange pickup or Gili connections, issue and resend e-tickets, provide customer support, operate the trip, maintain transaction and operational records, prevent misuse and meet applicable business or legal obligations.
4. Payment information
Online payment authentication and sensitive payment credentials are handled by the relevant payment provider. Komodo Wild records information needed to identify and reconcile a transaction, such as booking reference, amount and payment status, but does not need to receive your card PIN, OTP or similar authentication secret. Never send an OTP or payment password to our team.
5. Service providers and operational sharing
Information may be shared only as reasonably necessary with PT Trans Gili Network personnel and providers involved in payment processing, website or email infrastructure, vessel and trip operations, pickup or connection arrangements, and other services required to fulfil the booking. We do not sell customer personal data for advertising.
6. Website measurement and advertising attribution
When measurement is enabled, the website may process campaign parameters and advertising click identifiers such as UTM parameters, GCLID, GBRAID or WBRAID, together with page and booking-funnel events. We use this information to understand campaign performance, attribute booking enquiries and improve the website. We do not sell customer personal data for advertising. Where consent is legally required for a visitor, advertising or analytics tags should be configured to respect that consent before non-essential storage is used.
7. Retention and security
We retain booking and transaction records for as long as reasonably required for trip operations, customer support, accounting, dispute handling and applicable legal or business requirements. We use reasonable organisational and technical measures to protect information, while recognising that no internet transmission or storage system can be guaranteed to be completely secure.
8. Your choices and requests
You may contact us to ask about personal information associated with your booking or to request an appropriate correction. Some records may need to be retained where they are required for completed transactions, accounting, dispute resolution or legal obligations.
9. Contact
Privacy questions can be sent to hello@komodowild.com or WhatsApp +62 878-4924-7812.